Agile, Real-Time Customer Service [free ebook]

I write about strategies to turn fans into customers and customers into fans. I also share ways to use real-time strategies to spread ideas, influence minds, and build business.

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This week, my new book The New Rules of Sales and Service: How to Use Agile Selling, Real-Time Customer Engagement, Big Data, Content, and Storytelling to Grow Your Business begins to ship from USA and Canada booksellers. The print edition will ship in the coming weeks from booksellers in other countries. The ebook formats like Kindle, Nook, Apple iBook, and Google Android are all available now.

Ebook coverToday I’m releasing a new free ebook titled Agile, Real-Time Customer Service that includes some excerpted material from The New Rules of Sales & Service. The ebook is under a creative commons license, so feel free to share it.

Agile, Real-Time Customer Service

The ways customers interact with the companies they do business with is being radically redefined like never before so today anyone working in customer service (and those who manage them) must possess entirely new skills. With Agile, Real-Time Customer Service, you will learn how to use the new rules of engagement to grow your business.

Download Agile, Real-Time Customer Service now. There's no registration required!

Special offers this week only

Until September 5, there’s still time to book me for a free Webinar or to get $5,000 credit on a live speaking engagement. See details about this offer here.

And if you haven’t seen my SlideShare presentation yet, do check out The New Rules of Selling. As of this writing, The New Rules of Selling has been viewed more than 70,000 times in its first week.

Thank you for your support of my book launch

1 NRSS 3DI’d like to thank everyone who has helped with the launch of The New Rules of Sales and Service.

I'm stunned that in just a week you have spread the word with some 400 tweets, 1,500 LinkedIn shares, and 400 Facebook likes plus many blog posts and reviews.

And many of you have purchased the book too. As a result, The New Rules of Sales and Service has been in the top handful of sales and customer service books sold on Amazon in the past week.

Now if that isn't evidence of the new ways to market and sell products, I don't know what is!

I deeply appreciate your help and support! Thank you.